Dear Friends,

Whether you are a past, present, or future guest of a Whitewater Rafting llc we wanted to take this time to say we appreciate you and to communicate our perspective on COVID-19 and our related policies. Firstly, we wanted to say a huge thank you to our Whitewater Family of staff and guests for keeping your communities safe and being patient as we all navigate the new normal.

Changes in Operations and Sanitation Practices

While information and protocols are changing rapidly, Whitewater Rafting llc is, as always, committed to providing the safest possible environment on and off the river. In that regard, we have diligently reviewed all of our current, best practice operating and safety procedures to ensure adherence to the latest CDC guidelines regarding sanitation of equipment and gear, disinfection of communal surfaces, and availability of hand washing stations or hand sanitizer throughout our facilities. In most cases, this just means doing a little bit extra of what we already do every day. We will continue to monitor these practices and CDC guidelines as the situation develops. We will, of course, comply with every aspect of government mandated curtailments and CDC recommendations. Having said that, we fully expect to operate and are preparing for our standard summer offerings. We firmly believe that getting out in the natural beauty of Colorado may just be the perfect way to relieve the stress of this crisis, spend time with your family in a safe environment, and begin the healing we’ll need as a society.

Opening Day

In order to ensure everyone’s safety, we have pushed our opening day back to Memorial Day weekend. As new information arises, this day may have to be pushed back further into June but we will be making all our latest announcements on all our social media channels of Facebook and Instagram. We have already registered our COVID-19 Social Distancing Plan with Garfield County Public Health and feel confident that when opening day arrives, we can get out of the river safely!

Policy Changes

As you prepare for your river adventures with us in 2020, please know that we may decline service and/or remove a guest or staff member from a trip as per CDC guidelines. Currently, those are:

  • If a guest or staff member has or will be traveling through an area identified by the CDC as warning level 3 in the 14 days prior to a scheduled trip
  • If a guest or staff member has been in close contact (within approximately 6 feet for any sustained period of time) with someone known to have COVID-19 during the 14 days prior to a scheduled trip
  • If a guest or staff member develops flu-like symptoms (a fever, cough, and shortness of breath) during the 14 days prior to a scheduled trip
  • If a guest or staff member develops flu-like symptoms during a trip, we will socially distance the individual(s) from the rest of the group and any community items, disinfect any suspected items or areas of contamination, encourage them to wear a surgical mask (to help prevent the spread of their illness), and consult local agencies about the possibility of an evacuation.
  • Cancellation Policy

    We will continue to follow our long-established refund and 24 hour cancellation policies so folks can book with confidence knowing they can cancel up to 24 hours before the trip with a full refund.

    If you have any questions about policies or procedures, we welcome them. Usually, you’ll get the fastest response by emailing or calling us at:

    reservations@coloradowhitewaterrafting.com

    970-945-8477

    Or text chat with us through the website and speak directly with an owner: www.coloradowhitewaterrafting.com

    Since 1974, it’s been our job to share our love of the river and the great outdoors with our guests and expand our Whitewater Family. We think we are gifted with the best jobs in the world, and nothing makes us feel better than sharing our stoke with our guests! Stoke level 10 to get back out there!

    Sincerely,

    Phoebe and Erik and the whole Whitewater Rafting, llc family

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